News & Events

LiveChat Now Live on

August 21, 2013

We're now offering a live technical chat on our site where users can chat in real time with our Technical Services team. You can find the Chat now button on every page in the lower right corner of All the user has to do is click on Chat now, submit an e-mail address and indicate the type of user. Or users can simply link it to their Facebook page. We launched this new feature about a week ago and are handling 8-10 chats a day — and have received some great reviews. In just a matter of seconds, we can answer questions online, link them to specific documents on our website or direct them to a subject matter expert. We're still in the soft launch phase and determining the best core hours to staff this service. During off hours/after-business hours, users can leave a written message which we respond to as soon as our team is back online.