The Uponor Tool Depot (Depot) has been established in the United States to provide
maintenance and repair of Uponor tools that are used for installation of the companys
crosslinked polyethylene (PEX) tubing systems. It is Uponors goal to provide tools
which are reliable, safe and suitable for the intended purpose. Nonetheless, proper
ongoing maintenance and repair of the tools is needed to assure that they continue
to operate in the intended manner. As such, Uponor recommends that installation
tools undergo annual service and testing at the Depot.
If repair is required and the tool is sent to the Depot, Uponor will attempt to
repair the tool and restore it to a normal operating order. When a tool is received
at the Depot, it is our intent to complete any necessary repairs and return it the
owner within ten (10) business days after receipt at the Depot.
If a tool that is sent to the Depot is found to need repairs due to defects in materials
and/or workmanship, and if such defects occur during the tools warranty period,
the tool will be repaired and returned to the owner at no cost to the owner. If
a tool cannot be repaired, and it is still in its warranty period, a suitable equivalent
replacement will be provided to the owner at no charge.
If a tool is sent to the Depot for repairs after the expiration of its warranty
period and/or if the tools operation has been impaired due to negligence or misuse
by the owner, the tool will be repaired, if possible, in accordance with the Depots
repair fee schedule and with the owners prior oral or written consent.
Tools sent to the Depot for routine maintenance, other than as required due to a
defect in material and/or workmanship, are subject to the Depots fee
schedule whether or not the tool is still in its warranty period.
Uponor accepts no responsibility for a tool which has been misused, used for applications
other than those for which it was intended or has been exposed to excessive load
or adverse environmental conditions. If it is determined that previous attempts
to repair a tool have been undertaken by someone other than a trained service agent,
and if those attempted repairs have made the tool inoperable or unserviceable, the
tool warranty will be voided.